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HomePulse

Private home monitoring
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HomePulse

Privacy Policy

Effective Date: 2026-04-09
Last Updated: 2026-04-09

1. Introduction

HomePulse Monitoring (“HomePulse”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.homepulsemonitoring.com) and use our home monitoring services.

Our services are designed to provide privacy-first home monitoring without cameras, using non-invasive sensors to detect activity patterns and notify designated contacts of unusual events.

2. What We Do (Service Description)

HomePulse provides a home monitoring system that uses:

  • Motion sensors

  • Door/window sensors

  • Environmental sensors (e.g., temperature, leak detection)

  • Optional smart plugs

These sensors:

  • Detect activity patterns (movement, entry/exit, inactivity)

  • Generate alerts when predefined conditions are met

  • Do NOT record audio or video

  • Do NOT continuously track individuals

  • Do NOT provide medical monitoring or emergency response services

⚠️ Important Disclaimer:
HomePulse is not a medical device, emergency service, or life-saving system. It is intended to provide informational alerts only to support awareness and independent living.

3. Information We Collect

A. Personal Information

We may collect:

  • Name

  • Email address

  • Phone number

  • Address (for installation and service)

  • Billing information (processed securely via third-party providers)

B. Device & Usage Data

From the monitoring system, we may collect:

  • Sensor activity (e.g., motion detected, door opened)

  • Time-based activity patterns

  • System status (battery, connectivity)

We do NOT collect:

  • Audio recordings

  • Video recordings

  • Biometric data

C. Website Data

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on site

This is collected via cookies and analytics tools (e.g., Google Analytics, Google Ads).

4. How We Use Your Information

We use your information to:

  • Provide and operate our services

  • Install and maintain monitoring systems

  • Send alerts and notifications

  • Communicate with you (support, updates)

  • Improve our services and user experience

  • Process payments and subscriptions

  • Comply with legal obligations

5. Google Ads & Tracking

We use Google Ads and related tools to:

  • Measure conversions (e.g., form submissions)

  • Understand how users interact with our website

  • Improve advertising performance

Google may use cookies and similar technologies to:

  • Show relevant ads

  • Track ad performance

You can manage ad personalization here:
https://adssettings.google.com

6. Sharing of Information

We do NOT sell your personal data.

We may share information with:

  • Service providers (hosting, payments, analytics)

  • Installation partners (only when necessary)

  • Legal authorities (if required by law)

All partners are required to handle your data securely.

7. Data Security

We implement reasonable safeguards, including:

  • Secure cloud infrastructure

  • Encrypted data transmission

  • Access controls

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain data only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

You may request deletion of your data at any time.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Withdraw consent

To exercise your rights, contact us at:
hello@homepulsemonitoring.com

10. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Analyze traffic

  • Support advertising

You can disable cookies in your browser settings.

11. Third-Party Services

Our website and services may include integrations with:

  • Google (Ads, Analytics)

  • Payment processors (e.g., Stripe)

  • IoT platforms (for device management)

These providers have their own privacy policies.

12. Children’s Privacy

Our services are not directed to individuals under 18.
We do not knowingly collect data from children.

13. Limitation of Liability

HomePulse provides informational monitoring only.

We are not responsible for:

  • Missed alerts

  • Sensor failures

  • Network outages

  • Emergency situations

Users should not rely on HomePulse as a substitute for emergency services or medical care.

14. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated date.

15. Contact Information

HomePulse Monitoring
151 Charles St W, Suite 100
Kitchener, ON N2G 1H6
Canada

Phone: (226)972-3746
Email: hello@homepulsemonitoring.com

16. Consent

By using our website and services, you consent to this Privacy Policy.

End of Privacy Policy

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